Digital transformation in the public sector

This online instructor-led course was delivered by the African Advanced Level Telecommunications Institute (AFRALTI), an ITU Academy Training Centre, with the support of the Global Gateway initiative of the European Union. This course provides a comprehensive understanding of how digital technologies revolutionize public service and governance, equipping learners with the knowledge and skills to lead and support digital transformation within their organizations through theoretical insights, global examples, and hands-on exercises.

OBJECTIVES:

• Define digital transformation and distinguish it from digitization.

• Identify opportunities for implementing digital transformation in their organization.

• Craft strategies to manage organizational change which promote digital culture and address resistance to digital initiatives.

• Promote digital transformation in their communities.

CONTENT:

1. Introduction to Digital Transformation

2. Strategy and Governance in Digital Transformation

3. Human-Centric Digital Services

4. Data Management and Digital Technologies

5. Change Management and Digital Culture

6. Practical Application and Project Management

7. Security and Privacy

8. Ethics

9. Case Studies and Best Practices

Duration: 40 hours

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