AI-enabled digital services

This online instructor-led training course was developed by the International Telecommunications Union (ITU) with the United Nations Developmen Programme. With the generous support of the Global Gateway initiative of the European Union, this course is offered for free for selected participants. It aims to empower government officials and policymakers to harness AI to improve citizen services. It introduces the foundational pillars of AI, including efficiency, quality, accessibility, innovation, and trust.

OBJECTIVES:

• Describe the concept and importance of AI in enhancing citizen services and promoting inclusive digital development 

• Identify positive use cases for AI technology within government service delivery and develop approaches that leads to increased public trust 

• Evaluate whether AI deployment is responsible (ethical, privacy considerations), balancing tradeoffs between innovation and safety 

• Assess the feasibility of integrating AI tools into government services based on the current state of technology 

• Oversee implementation of AI projects and incorporate best practices from human-centered design, governance, and change perspectives

CONTENT:

1. AI and Governments

2. Safe and Effective Use of AI – Part I

3. Safe and Effective Use of AI – Part II

4. Strategies for Governance, Assessment, and Responsible AI Implementation

Duration: 14 hours

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